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Frequently Asked Questions:
Q4: What is the consignment fee?
Q5: Who sets the prices?
Q6: What if I want certain prices for my item(s)?
Q7: What products can I consign?
Q8: Where can I drop of my item(s)?
Q9: How long will it take for my item(s) to sell?
Q10: When will I know when my item(s) is/are sold?
Q11: How will I get the money for my item(s) that have been sold?
Q12: What if I want my item(s) back?
Q13: Why are prices different for the same item(s) in different sizes?
Q14: Why are some items described as "vintage"?
Q15: What types of payment do you accept?
Q16: Will I have to pay sales tax?
Q17: Can I get additional pictures of the item(s)?
Q18: Do you accept trades?
Q19: Why was my order canceled and refunded?
Q20: Is it safe to shop with us?
Q21: What is your return policy?
A: We do not sell, accept, or otherwise deal with fakes or factory variants. buy with confidence as all shoes offered for sale are thoroughly inspected by our knowledgeable staff for condition and authenticity.
Q3: How do I receive updates on new arrivals?
A: There are many ways to check up on new updates from us. Here are some options:
- Be a fan on Facebook
- Follow us on Instagram/Twitter @IMAGENY
- Simply join our Mailing List
A: The consignment fee is 85/15 for new items and 80/20 for used items. Meaning consignors will recieve 85% / 80% of the final sale price. There is no fee to sell the item(s). We take only take a percentage after your item has been sold
85/15 New items
80/20 Used items
For more information about consignment click here.A: Consignors work with one of our staff members to set their desired sales prices for their own items. Prices will vary depending on rarity, condition, size availability, and on how quickly the seller wishes to sell.
A: We deal with the consignor directly in order to find a fair price for any item that is consigned with us. We make sure to give a price that is fair for our customers, as well as our consignors.
We recommend our consignor to set their item price at current market value. Prices for similar items may vary depending on the condition, size, rarity, and how fast do they want it to be sold.
New or slightly worn items. Only AUTHENTIC items will be accepted.
A: The length of time it takes for an item to sell varies. We do not guarantee a specific time frame for selling items.
A: We will notify you via email and phone when your item is sold.
A: We issue a check to you for pick up at our store or it can be mailed to you. There is a $10 surchage for checks mailed within the U.S..
- You can also take store credit. If you want to purchase something in store or save it for later.
A: All consignors may withdraw their item(s) at anytime. Any item that is withdrawn under 14 days will have a surcharge of $10.
A: We sell shoes on a consignment basis. Prices are set by our customers, hence the difference in prices
A: Some shoes will be described as "vintage", may not be suitable for wear and may deteriorate with actual wear. We carefully inspect the condition of shoes, but we are not responsible for items after it is purchased. Shoes should be worn with discretion. Some examples will be:
- Old Nike from the 90s having upper and midsole separation
- Original Model Air Jordan midsole cracking
- Pop Air bubble from Nike Air Maxes
A: We accept most major credit cards (Visa, Mastercard, Discover, and American Express), on Paypal. We accept Cash for in-store pick up on items. Please call before hand to make sure we have the item available.
(Note: we only ship to credit card billing address / Paypal confirmed address)
A: All orders purchased or shipped within New York will be subject to NY sales tax (8.875%)
A: We try to provide our sellers with the most detailed picture of items. But if additional pictures are needed they can be requested. Just email firstname.lastname@example.org with "Requesting more pictures" as the subject with the item name and number.
A: We usually do not accept trades. But on rare occasions on limited items, we may.
A: If your order was canceled and refunded, it usually means the item was out of stock.
A: Yes, It is very safe to shop with us. All payment information is transferred from your computer to our servers using a secure, encrypted protocol (https).
A: All sales are final. There are no refunds, no exchanges, due to most items are being sold on consignment.
Please contact us if you have any questions about sizing of a particular style of shoe, clothing, condition etc. before you make your purchase.
A: We ship items USPS/USPS EMS and UPS.
A: Shipping varies depending on items.
A: For security purposes, we can only ship orders to your credit card billing address or the PayPal confirmed address if you check out using PayPal.
A: You will be provided with a tracking/delivery confirmation number once your order has been shipping via email.